Daphna Englard and Dasya Katz, cofounders/co-CEOs of ReturnQueen (Ramsey), started out as good friends who both worked in the nonprofit world. The busy moms and professionals were talking one day about returning items they had ordered online, and what a chore it was.
The two had different issues with returns. Katz, who is very organized, noted, “I would never miss a return window, but I was constantly busy packaging up my returns, taping them, processing them, printing out labels, dropping off my packages at the post office, UPS, FedEx. I was busy with it all day.”
Englard was always feeling overwhelmed as she tried to fit this chore into her schedule, without ever really getting around to it. She would end up missing her return window and not getting her refund. Englard admitted that she had to sneak items she hadn’t returned past her husband, rather than admit…
